Returns & Exchanges

Simple rules so exchanges stay fair — unused items, a quick message, and we will help you get the right fit.

When you can return

Items should be unused, unwashed, and in original packaging with tags attached. Contact us within 7 days of delivery. Hygiene products, worn footwear, and items marked final sale cannot be returned unless they arrived faulty.

Size and colour swaps

Wrong size or colour? We will swap where stock allows. You cover the courier cost back to us unless we sent the wrong item. Check the Size Guide before you order to reduce swaps.

Faulty or damaged items

If something arrives damaged or not as described, send photos the same day. We will repair, replace, or refund that item. You should not pay return postage for a fault that is our responsibility.

How to start

Send your order number, the items, and the reason. We will confirm whether to exchange, refund, or restock and share the drop-off or pickup steps.

Call or WhatsApp +255 710 606 725 or visit our contact page.